Scope of Services
Startup Support Plus Inc. (the Service Provider) agrees to provide website design, development, hosting, and related digital services at the Client's request. Services may include, but are not limited to:
- Website design and development
- Website hosting and domain management
- WordPress maintenance, plugin updates, and security
- Search engine optimization (SEO)
- Content updates and new page builds
- Email, form, and deliverability configuration
- Digital marketing and social media support
- Training on managing your own website
Hourly Rate
All billable work is charged at $85.00 per hour, plus applicable taxes. Training is billed at $100.00 per hour, plus applicable taxes. Fixed-price projects and recurring annual fees are quoted separately and confirmed in writing before work begins.
New Website Builds
Payment is required before work begins (minimum 50%) on a new website build, unless other arrangements are confirmed in writing.
Annual Website and Hosting Fees
- Website and hosting fees are billed annually and renew automatically each year on the anniversary of the account.
- An invoice is issued in advance of the renewal date and payment is processed using the method on file.
- To cancel a renewal, the Client must give written notice before the renewal date. Renewals already processed are not refundable for the current term.
- Hosting covers server space, standard security and plugin updates, and backups. It does not include design changes, new pages, or content updates, which are billable at the hourly rate above unless covered by a separate maintenance plan.
Payment Terms
- Invoices are issued through QuickBooks Online and payment is due upon receipt.
- Unless otherwise arranged, payment will be processed automatically using the payment method on file.
- Payments made by credit card are subject to a 2.9% + $0.25 processing fee.
- Accounts 30 days overdue are subject to interest at 5% per month, calculated as simple interest and not compounded.
Suspension for Non-Payment
- Accounts 30 days overdue, or with an outstanding balance exceeding $300.00, may have their website temporarily suspended and all work placed on hold until payment is received or satisfactory payment arrangements have been made.
- A suspended website is taken offline. Files, content, databases, and backups are retained in full, and the site is restored as soon as the account is brought current. Nothing is deleted while the account remains with the Service Provider.
- Where an account has no outstanding balance but no payment method on file, new work will not be scheduled until authorization is received. Existing websites remain live and hosted.
Authorization for Automatic Payment
- By signing this Agreement, the Client authorizes the Service Provider to process payment for invoices issued through QuickBooks Online using the payment method selected above. Amounts vary from one invoice to the next and are charged occasionally rather than on a fixed schedule, for business purposes.
- Each payment is processed on or after the due date shown on the invoice. The invoice is the Client's notice of both the amount and the date. The Client waives the right to receive separate advance notice of each amount, and waives the ten (10) day pre-notification period that would otherwise apply before the first pre-authorized debit.
- The Client agrees to ensure sufficient funds are available to cover each withdrawal.
- Clients who wish to make alternate arrangements for a particular invoice must contact the Service Provider before the payment is processed.
Providing Your Payment Details
- Credit card details are provided by the Client and are entered directly into QuickBooks Online, which stores them securely.
- For chequing account payments, the Client provides a void cheque, either uploaded with this Agreement or supplied by telephone.
Cancelling This Authorization
The Client may cancel this authorization at any time by giving the Service Provider ten (10) business days written notice at web@startupsupportplus.com. Cancelling this authorization does not cancel this Agreement and does not relieve the Client of amounts already owing. A sample cancellation form, and more information on the right to cancel a pre-authorized debit, is available from the Client's financial institution or at payments.ca.
Recourse Rights
The Client has certain recourse rights if a debit does not comply with this Agreement. For example, the Client has the right to receive reimbursement for any debit that is not authorized or is not consistent with this Agreement. For more information on recourse rights, contact your financial institution or visit payments.ca.
Accuracy and Authority
The Client confirms they are authorized to act for the business named above, that anyone else whose approval is required to authorize transactions on the account has agreed, and that the information provided is accurate. The Client agrees these details may be shared with their financial institution and the Service Provider's payment processor only as far as needed to process payments.
Termination
Either party may terminate this Agreement with written notice of fourteen (14) days. All outstanding fees become immediately due and payable upon termination. Annual hosting and website fees already paid for the current term are not refundable.
Confidentiality
All client information, logins, and business data shall remain strictly confidential and will not be shared without written consent, except as required by law.
